FAQ:'s Registration

Can the personal details be edited at a later stage?

Yes, this can be done. You can click on your name shown at the top of the screen to view / edit your details. Once details are updated, click on Submit.

I have forgotten my password. What can I do to reset it?

In case you have forgotten your password, need to just provide the email address (used at the time of first registration) and click on the link of Forgot Password. The automated system will generate a new passwordand will sendit to you immediately. Once you login with the new password, kindly change it to a new one.

FAQ:'s Prices / Payments

What are the various options available on website for payment?

You can make the payments via debit, credit card, net banking, PayPal and even via an offline way. Refer to the “Payment Policy” mentioned on the ‘Terms and Conditions’ page.

How is the payment process via online work?

Once you enter the details the online page is redirected to the authorized bank website. Once the authorization is confirmed by the bank, the payment is deemed complete and a notification will be received by you soon.

While making the online transaction, it shows the message that the transaction is refused. What are the reasons for it?

In case you face such an issue, it means that the bank is not able to authorize the transaction. The reasons may be:

• The card details entered are not correct (may be a typo error).

• The account / credit card does not contain enough balance to make the desired payment.

In such situation, kindly contact the authorized bank for clarifications/ corrections.

FAQ:'s Order Delivery

Can I check the order status?

Yes. If you have registered with us, you can track the orders by clicking on the “Order History” link at the top of the page.

What is the surety that the ordered package will be delivered securely?

Delivering the orders on time and intact is our priority. We provide a transit insurance till the package is delivered at its destination.

Do I need to pay any additional delivery charges?

We do not charge any additional cost for delivery within the country (Domestic Orders). However, for international orders these charges are applicable.